Hotel Operations & Guest Experience Lead

Schahet Hotels; Indianapolis (IN); On-site; USD 90,000 - 110,000; Full time

Job summary

Schahet Hotels seeks a skilled Assistant General Manager to lead hotel operations alongside the General Manager. You will supervise associates, drive guest satisfaction, and coordinate with the GSM, GSRs, and executive team to maintain high service standards.

The role requires a college degree in hospitality or equivalent and at least two years in hotel management roles such as sales, guest service, or operations. Strong English communication is essential for guest and team interactions.

Qualifications

• College Degree in Hospitality management or equivalent preferred.
• Must have at least two years of hotel experience as a sales manager, guest service manager or operations manager.

Responsibilities

• Answers directly to the General Manager.
• Supervises and oversees all hotel associates in cooperation with the GM.
• Insuring Guest Survey scores are above Brand system average and takes action when necessary to correct them.
• May put into place action plans, use coaching, counseling techniques to insure the highest possible score is obtained.
• Supervises Guest Service, working with GSM and GSRs to insure proper procedures are in place and service to guest is excellent.
• Assists in Hiring and Separation decisions/procedures.

Skills

People management

English communication

Leadership

Customer service

Education

College degree in Hospitality management or equivalent

Tools

Microsoft Office

Sales Pro

Job description

Schahet Hotels seeks a skilled Assistant General Manager to lead hotel operations alongside the General Manager. You will supervise associates, drive guest satisfaction, and coordinate with the GSM, GSRs, and executive team to maintain high service standards.

The role requires a college degree in hospitality or equivalent and at least two years in hotel management roles such as sales, guest service, or operations. Strong English communication is essential for guest and team interactions.