Hotel Operations Manager — Guest Experience & Profit Growth

Schulte Hospitality Group; Wilmington (NC); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health insurance

Life insurance

401k matching

Parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on events

Job summary

Schulte Hospitality Group is seeking a dynamic, service‑oriented Assistant General Manager to join our team. This role leads hotel operations and drives guest satisfaction across our growing portfolio.

Responsibilities include budgeting, staffing, coordinating events, maintaining brand standards, and ensuring safety and regulatory compliance, with a focus on exceptional service and profit targets. A minimum of two years in an Assistant General Manager role and a bachelor's degree in Hospitality

Qualifications

• Minimum two years' experience as an Assistant General Manager.
• Bachelor's degree in Hospitality Management or Business preferred.

Responsibilities

• Manage budgets and financial plans; control expenditures.
• Oversees full-service hotel operations under the General Manager.
• Ensure guest satisfaction and adherence to brand standards.
• Recruit, train, and supervise staff; plan work schedules.
• Address customer complaints and coordinate events; ensure smooth operations.
• Ensure compliance with licensing, health and safety regulations.

Skills

Team leadership

Communication skills

Financial acumen

Microsoft Office proficiency

Education

Bachelor's degree in Hospitality Management or Business

Tools

Microsoft Office

Job description

Schulte Hospitality Group is seeking a dynamic, service‑oriented Assistant General Manager to join our team. This role leads hotel operations and drives guest satisfaction across our growing portfolio.

Responsibilities include budgeting, staffing, coordinating events, maintaining brand standards, and ensuring safety and regulatory compliance, with a focus on exceptional service and profit targets. A minimum of two years in an Assistant General Manager role and a bachelor's degree in Hospitality