Hotel Operations & Guest Experience Admin Pro

Arlington Hotel; Hot Springs (AR); Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Arlington Resort Hotel and Spa in Hot Springs, AR seeks an Administrative Assistant to support the General Manager and hotel leadership, coordinating communications, scheduling, and confidential information handling.

You will work across departments to assist with guest concerns, liability claims documentation, event coordination for the New Year’s Festival, and general operational support to ensure smooth property operations.

Qualifikationen

• High school diploma or equivalent; college degree preferred.
• Experience in administrative, hospitality, hotel, or customer service.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Aufgaben

• Provide daily administrative support to the General Manager and hotel leadership team.
• Prepare correspondence, reports, spreadsheets, presentations, forms, and other administrative documents.
• Maintain organized filing systems and schedules for meetings and leadership activities.
• Assist with guest relations, complaints, and service recovery efforts.
• Support liability claims documentation and coordination with insurance representatives.
• Assist with New Year’s Festival and Gala planning and administrative coordination.
• Coordinate internal communications and track deadlines and special projects for hotel operations.

Kenntnisse

Communication

Organization

Time management

Detail orientation

Discretion

Customer service

Problem solving

Teamwork

Ausbildung

High school diploma

College degree or coursework preferred

Tools

Microsoft Office

Word

Excel

Outlook

PowerPoint

Jobbeschreibung

Arlington Resort Hotel and Spa in Hot Springs, AR seeks an Administrative Assistant to support the General Manager and hotel leadership, coordinating communications, scheduling, and confidential information handling.

You will work across departments to assist with guest concerns, liability claims documentation, event coordination for the New Year’s Festival, and general operational support to ensure smooth property operations.