Hotel Operations Director - Lead Guest Experience & Profit

Hei Hotels Inc.; Atlanta (GA); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Dental programs (Anthem BC

Vision insurance through EyeMed

Vacation, Sick and Holiday

401(k) with matching

Hotel room discounts

DailyPay access

Descripción de la vacante

HEI Hotels and Resorts seeks a Director of Operations to oversee Rooms, Food & Beverage, Financing, Sales and Marketing, and Repairs/ Maintenance, ensuring guest satisfaction and achievement of financial goals for the property. They will act as GM in the absence of the GM.

The role requires 3-5 years of management experience in hospitality, strong financial acumen, and leadership across departments. A strategic thinker with excellent communication is essential, with a focus on brand standards

Formación

• Minimum 3-5 years of management experience, preferably in rooms and F&B.
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Responsabilidades

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/F&B division budgets and revenue forecasts.
• Develop and implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Conocimientos

Management experience

Financial management

Hotel operations

Budget forecasting

Staff development

Verbal and written communication

Descripción del empleo

HEI Hotels and Resorts seeks a Director of Operations to oversee Rooms, Food & Beverage, Financing, Sales and Marketing, and Repairs/ Maintenance, ensuring guest satisfaction and achievement of financial goals for the property. They will act as GM in the absence of the GM.

The role requires 3-5 years of management experience in hospitality, strong financial acumen, and leadership across departments. A strategic thinker with excellent communication is essential, with a focus on brand standards