Hotel Operations Director: Guest Experience & Growth

Doubletree TCC, LLC; Tucson (AZ); On-site; USD 95,000 - 130,000; Full time

Job summary

Doubletree TCC, LLC seeks a Director of Operations to oversee all facets of hotel operations, including night, weekend, and holiday coverage. You will ensure operational excellence, manage finances, and deliver guest satisfaction across the property.

The successful candidate will bring a Bachelor's in Hospitality or related field, at least 5 years in hotel operations, strong leadership, and a proven track record in budgeting and P&L management.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 5 years in hotel operations management.
• Strong leadership and people management skills.
• Excellent financial acumen with budgeting and P&L experience.
• Exceptional guest service focus.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Develop and implement strategies to ensure the operational success of the Doubletree TCC hotel, including overseeing operations during nights, weekends, and holidays.
• Manage and lead a team of department heads to achieve operational goals and deliver exceptional guest experiences, even during non-traditional hours.
• Monitor financial performance, analyze reports, and implement cost-effective measures to maximize profitability while working flexible hours.
• Handle guest inquiries, comments, and complaints promptly and professionally at all times, including outside regular business hours.
• Foster a positive work environment that promotes teamwork, communication, and employee development, even during evening shifts and weekends.
• Collaborate with the sales and marketing team to drive revenue and enhance the hotel's market position, potentially working during off-peak times.

Skills

Leadership

Customer service

Financial management

Forecasting & budgeting

Staff development

Operational excellence

Education

Bachelor's degree in Hospitality

Job description

Doubletree TCC, LLC seeks a Director of Operations to oversee all facets of hotel operations, including night, weekend, and holiday coverage. You will ensure operational excellence, manage finances, and deliver guest satisfaction across the property.

The successful candidate will bring a Bachelor's in Hospitality or related field, at least 5 years in hotel operations, strong leadership, and a proven track record in budgeting and P&L management.