Hotel Operations Manager

Doubletree by Hilton Fort Worth S Conference Center; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel management company is seeking a Hotel Operations Manager to oversee daily operations at their Fort Worth property. Responsibilities include supervising departments, ensuring guest satisfaction, managing staff recruitment and training, and adhering to budget constraints. Candidates should have proven experience in hotel management, strong leadership skills, and proficiency in communication. This role offers opportunities to enhance service quality while ensuring operational efficiency.

Qualifications

• Proven experience in hotel management or a similar role in the hospitality industry.
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication skills.

Responsibilities

• Supervising departments to maintain cleanliness and service standards.
• Addressing guest complaints and enhancing service quality.
• Recruiting, training, scheduling, and motivating staff.

Skills

Leadership

Communication

Problem-Solving

Education

Degree in Hospitality Management or related field

Job description

Doubletree by Hilton Fort Worth S Conference Center • Fort Worth , TX , US

Posted 3 days ago

Description

The Hotel Operations Manager oversees daily property operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure high guest satisfaction and operational efficiency. They manage staff recruitment, training, and scheduling, maintain brand standards, manage budgets, and resolve guest complaints.

Responsibilities

• Operational Oversight: Supervising departments like housekeeping, front office, and maintenance to maintain cleanliness and service standards.
• Guest Satisfaction: Addressing guest complaints and enhancing service quality by reviewing feedback.
• Staff Management: Recruiting, training, scheduling, and motivating staff to achieve performance goals.
• Financial Performance: Managing operating budgets, monitoring expenses, and assisting with sales strategies.
• Health & Safety Compliance: Ensuring compliance with all health, safety, and security regulations.
• Supply Chain: Ordering and maintaining inventory levels of linens, toiletries, and other supplies.

Qualifications

• Experience: Proven experience in hotel management or a similar role in the hospitality industry.
• Leadership: Strong leadership, coaching, and team-building skills.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to resolve conflicts and handle guest concerns quickly.
• Education: A degree in Hospitality Management or a related field is often preferred.