Hotel Operations Director: Drive Profit & Guest Delight

Embassy Suites by Hilton; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Azul Hospitality is seeking a Director of Operations in Los Angeles to lead hotel operations, manage guest satisfaction, and drive profitability. You will work with the Executive Committee to set goals, oversee HR, and ensure safety and service standards across departments.

The role requires 3–5 years of management experience in hospitality, strong leadership, and budgeting skills, with a focus on delivering exceptional guest experiences and brand compliance.

Qualifications

• High school diploma required; Bachelor's preferred.
• Proven leadership in hotel operations or similar environment.
• Strong communication and guest-service orientation.

Responsibilities

• Coordinate hotel operations to maximize profitability.
• Collaborate with Executive Committee on P&L controls.
• Set quarterly department goals and monitor progress.
• Maintain guest service standards and guest satisfaction.
• Oversee HR: hiring, training, performance management.
• Assist with upselling to promote services and occupancy.
• Ensure compliance with safety, policies, and legal guidelines.

Skills

Leadership

Customer relations

Budgeting

Staff development

Communication

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

Azul Hospitality is seeking a Director of Operations in Los Angeles to lead hotel operations, manage guest satisfaction, and drive profitability. You will work with the Executive Committee to set goals, oversee HR, and ensure safety and service standards across departments.

The role requires 3–5 years of management experience in hospitality, strong leadership, and budgeting skills, with a focus on delivering exceptional guest experiences and brand compliance.