Hotel Operations Director & Guest Experience Leader

Azul Hospitality Group; Los Angeles (CA); Vor Ort; USD 82.000 - 90.000; Vollzeit

Zusammenfassung

Azul Hospitality Group at Embassy Suites LAX North in Los Angeles, CA is seeking a Director of Operations to lead multiple hotel departments and drive guest satisfaction and profitability on a day-to-day basis.

The role requires collaboration with the hotel’s Executive Committee, oversight of HR, payroll, and budgeting, and ensuring service standards meet brand expectations. A 4-year degree is required, with 3–5 years of management experience.

Qualifikationen

• Bachelor's degree in hospitality or business is required.
• 3-5+ years in hotel management preferred.
• Strong leadership and financial acumen.
• Excellent guest relations and communication skills.

Aufgaben

• Coordinate hotel operations to achieve maximum profitability and guest satisfaction.
• Work with Executive Committee to manage staff, maintenance, sales and budgeting.
• Set quarterly goals for each department and monitor progress.

Kenntnisse

Leadership

Team management

Budgeting & P&L

Payroll oversight

Guest service excellence

Communication skills

Decision making

Ausbildung

Bachelor's degree

Tools

Windows OS

MS Office

PMS

PBX

POS

Key system

Jobbeschreibung

Azul Hospitality Group at Embassy Suites LAX North in Los Angeles, CA is seeking a Director of Operations to lead multiple hotel departments and drive guest satisfaction and profitability on a day-to-day basis.

The role requires collaboration with the hotel’s Executive Committee, oversight of HR, payroll, and budgeting, and ensuring service standards meet brand expectations. A 4-year degree is required, with 3–5 years of management experience.