Hotel Operations Chief | Revenue, Service & Guest Experience

Renaissance Hotels; Chicago (IL); On-site; USD 163,000 - 213,000; Full time

Job summary

Renaissance Hotels at 1 West Wacker Drive, Chicago, is seeking a dedicated hotel operations leader. The role oversees Front Office, Recreation/Health Club, Housekeeping, F&B, and Engineering to deliver brand standards and maximize financial performance.

You will work with department heads to implement strategies, grow revenues, and ensure owner relations. A strong focus on guest satisfaction and employee engagement is essential.

Qualifications

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends and takes corrective actions.
• Develops an operational strategy aligned with the brand’s business strategy and leads its execution.
• Monitors hotel operations sales performance against budget and reviews financial statements.
• Coaches and supports operations to manage occupancy, rate, wages and controllable expenses.
• Leads departments to ensure brand service vision and effective communication of goals.
• Reviews guest feedback and ensures corrective action is taken, stays visible with guests to get feedback on quality and satisfaction.
• Manages HR activities: fosters fair treatment, ongoing communications, staff development, and engagement.

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Renaissance Hotels at 1 West Wacker Drive, Chicago, is seeking a dedicated hotel operations leader. The role oversees Front Office, Recreation/Health Club, Housekeeping, F&B, and Engineering to deliver brand standards and maximize financial performance.

You will work with department heads to implement strategies, grow revenues, and ensure owner relations. A strong focus on guest satisfaction and employee engagement is essential.