Hotel Night Auditor Part Time

Westmont Group; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Part time

Job summary

Westmont Group is seeking a part-time Front Desk Associate for night shifts in Washington, DC. The role supports hotel operations 24/7 and requires accurate data entry, guest interaction, and routine financial reconciliation.

Responsibilities include greeting guests, processing registrations, posting charges, balancing the house bank, and assisting with daily reports while maintaining high service standards.

Qualifications

• Prior customer service experience preferred.
• Ability to input information accurately using a computer system.
• Proficient in English (reading, writing, speaking) with excellent telephone etiquette.

Responsibilities

• Operate front desk during assigned shifts and provide guest assistance.
• Input revenue/expenses and generate daily reports.
• Balance revenue and settle accounts; maintain files for next day operations.
• Greet guests with a friendly, professional demeanor and provide information on local attractions.

Skills

Customer service

Data entry

English proficiency

Emergency awareness

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Washington, DC, US

4 days ago Requisition ID: 8426

This is a Part Time Position shifts will be Friday, Saturday and Sunday from 11:0 pm - 7:00 am

ESSENTIAL JOB FUNCTIONS

• T This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Adheres to all company policies and procedures.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• Prior Customer Service experience preferred
• Ability to access and accurately input information using a computer system.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.