Part - Time Night Auditor

OCI Hospitality; Aurora, Northern (CO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

OCI Hospitality in Aurora, Colorado is seeking a Front Desk Associate to provide exceptional guest service, register guests, and address inquiries with courtesy and professionalism.

You will listen attentively, handle guest accounts, and collaborate with hotel staff to ensure smooth operations, safety, and accurate reporting. Weekends and holidays may be required.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Weekends and holidays as required.
• Provide exceptional guest service and promptly address guest inquiries.
• Register and process guests upon arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Listen attentively and anticipate guests' additional needs.
• Maintain clean, professional appearance of public areas and hotel office.
• Use selling techniques to maximize revenue and occupancy.
• Complete daily management operations reports.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of hotel services and local area.
• Comply with hotel SOPs and policies.
• Assist in safety procedures and hotel team member safety.
• Support other departments to maintain operational efficiency.
• Deliver amenities and general assistance to guests as requested.
• Perform additional responsibilities as assigned by leadership.

Skills

Interpersonal communication

Organizational skills

Poise under pressure

Professional demeanor

Job description

Description

Essential Duties and Responsibilities

• Weekends & Holidays as required
• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates? telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of? public areas and hotel office??
• Uses appropriate? selling techniques to maximize? revenue and occupancy?
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and? upholding procedures for safety of guests and hotel team members?
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner