Hotel Night Auditor Part Time

ARC Hotel Washington DC Series by Marriott; Washington (District of Columbia); On-site; USD 17,000 - 28,000; Part time

Job summary

ARC Hotel Washington DC Series by Marriott is seeking a Part Time Front Desk Clerk for Friday, Saturday and Sunday nights from 11:00 pm to 7:00 am. The role involves guest check-in/out, registrations, handling payments, and providing accurate information about local attractions.

The position supports 24/7 hotel operations and requires strong English communication, basic computer skills and excellent customer service. Night shift considerations and hospitality standards apply.

Qualifications

• Must be able to read, write and speak English and have excellent telephone etiquette.
• Ability to input information into a computer system accurately.
• Must be able to stand and move continually in front office areas.

Responsibilities

• Balance revenue and settlement accounts nightly and generate daily reports.
• Greet guests warmly and handle registrations and room assignments.
• Process payments, verify cards, and post charges to guest accounts.
• Answer phones promptly and relay messages to guests and staff.
• Maintain front desk operations and assist other front desk personnel as needed.

Skills

Customer service

English communication

Computer input

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Washington, DC, US

2 days ago Requisition ID: 8426

This is a Part Time Position shifts will be Friday, Saturday and Sunday from 11:00 pm - 7:00 am

ESSENTIAL JOB FUNCTIONS

• T This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Adheres to all company policies and procedures.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• Prior Customer Service experience preferred
• Ability to access and accurately input information using a computer system.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.