Part- Time Night Auditor

DoubleTree - Tudor Arms; Cleveland (OH); On-site; USD 22,000 - 29,000; Full time

Job summary

DoubleTree - Tudor Arms is seeking a Night Auditor to oversee nightly front desk operations, reconcile daily financial activity, and prepare next-day reports for various departments.

The role includes front desk tasks, guest inquiries, and maintaining a professional guest experience overnight, with responsibilities spanning cashiering, access control, and PMS operations.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in accounting or front office preferred.
• Strong verbal and written communication skills.
• Solid knowledge of hotel services and local area attractions.
• Professionalism and ability to handle confidential information.
• Ability to sit for extended periods and lift up to 15 lbs.

Responsibilities

• Oversee nightly front desk operations and reconcile daily financial activities.
• Perform front desk duties: check-in/check-out, reservations, and guest inquiries.
• Run the daily trial balance and post rooms, generating next-day reports.
• Provide exceptional guest service and promptly address complaints.
• Manage house bank and prepare accurate receipt reports.
• Maintain security of access to safes and process charges as needed.
• Operate the Property Management System and electronic keys.
• Coordinate with departments and maintain smooth overnight operations.

Skills

Strong communication

Guest service

Education

High school diploma or equivalent

Job description

The Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day's financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.

Reconcile all daily front desk agents' work, ensuring accuracy in the daily accounting processes.

Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.

Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.

Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.

Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.

Respond to and resolve guest complaints efficiently and courteously.

Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.

Operate or assist with any necessary transportation arrangements in a timely and courteous manner.

Assist guests with luggage and be knowledgeable about local area attractions and hotel services.

Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.

Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.

Effectively utilize the Property Management System and Electronic Key Equipment.

Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.

Maintain open lines of communication with all departments, sharing pertinent information as needed.

Be self-motivated and use time wisely, responding positively to new ideas and feedback.

Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.

Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.

Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.

Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.

Qualifications: Education:

High school diploma or equivalent required.

Experience: One to two years in an accounting or front office position preferred.

Strong communication skills, both verbal and written.

Extensive knowledge of the hotel, its services, and local area attractions.

Ability to maintain professionalism and handle sensitive information confidentially.

Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.

Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.