Assistant General Manager

Ontario Trillium Foundation; Stow (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Performance‑based incentives

Health, dental, and vision benefits

Paid time off

Career growth within Hilton

Job summary

Hampton by Hilton is seeking an energetic Assistant General Manager to help lead the hotel and support our team in delivering the Hamptonality guests love. The role focuses on daily operations, brand standards, and service excellence across departments.

The ideal candidate has prior hotel supervisory or management experience, strong leadership, and the ability to manage scheduling, budgeting, and guest feedback with a hands‑on approach.

Qualifications

• Previous hotel supervisory or management experience required (Hilton experience preferred).
• Strong leadership, communication, and guest-service skills.
• Familiarity with hotel brand standards and operations.
• Experience with Hilton OnQ or GRO systems is a plus.
• Flexibility to work weekends and holidays.

Responsibilities

• Assist the General Manager in daily hotel operations across departments.
• Lead and motivate team to deliver exceptional guest service.
• Ensure compliance with brand standards and policies.
• Assist with hiring, onboarding, scheduling, and performance reviews.
• Support budgeting, forecasting, and cost control.

Skills

Hotel operations

Leadership

Guest service

Team training

Brand standards

Communication

Budgeting

Scheduling

Hilton OnQ/GRO

Tools

OnQ system

GRO system

Job description

At Hampton by Hilton, we pride ourselves on delivering a warm, reliable, and comfortable stay for every guest. Our team is friendly, hardworking, and committed to creating an exceptional hospitality experience. We’re looking for an energetic and service‑driven Assistant General Manager to help lead our hotel and support our team in delivering the Hamptonality our guests love.

Position Overview

The Assistant General Manager plays a key leadership role in daily hotel operations. This position supports the General Manager in overseeing all departments, ensuring guest satisfaction, maintaining brand standards, and driving overall hotel performance. The ideal candidate is hands‑on, organized, and passionate about hospitality.

Key Responsibilities

• Assist the General Manager in daily hotel operations, including front desk, housekeeping, breakfast, and maintenance
• Lead, train, and motivate team members to deliver exceptional guest service
• Ensure compliance with Hilton brand standards, policies, and procedures
• Support hiring, onboarding, scheduling, and performance management
• Monitor guest feedback and resolve issues promptly and professionally
• Assist with financial responsibilities such as budgeting, forecasting, and cost control
• Maintain a clean, safe, and welcoming environment for guests and staff
• Step in to lead the property in the General Manager’s absence

Qualifications

• Previous hotel supervisory or management experience required (Hampton/Hilton experience a plus)
• Strong leadership and communication skills
• Ability to multitask and remain calm under pressure
• Knowledge of hotel operations, brand standards, and guest service best practices
• Experience with Hilton systems (OnQ, GRO, etc.) preferred
• Flexible availability, including weekends and holidays

What We Offer

• Competitive pay
• Performance‑based incentives
• Health, dental, and vision benefits (if applicable)
• Paid time off
• Opportunities for career growth within our hotel group and the Hilton brand