Hotel Maintenance Engineer

mcrhotels.com; Houston (TX); Hybrid; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Aloft Houston Downtown is seeking a front-of-house professional focused on guest relations, cleanliness, and teamwork. You will greet guests with a smile, address them by name, and assist with requests while promoting a spotless, safe environment across the hotel’s public spaces.

Join a team that values hospitality, clear communication, and a can-do attitude in a fast-paced setting, with opportunities to contribute to events and daily operations.

Qualifikationen

• 2+ years of work-related experience in a commercial facility, hospitality or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must have effective listening, conflict resolution, and communication skills.
• Must be 18 years of age or older to perform this job.

Aufgaben

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible to make them feel welcomed.
• Contribute to great guest satisfaction scores through teamwork and proactive service.
• Handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel features and amenities to assist guests.
• Support events and ensure a welcoming environment for guests and teams.
• Be proactive with technology use and phone etiquette as part of guest interactions.

Kenntnisse

Guest Relations

Name Use

Hospitality

Communication

Teamwork

Listening

Phone Etiquette

Problem Solving

Ausbildung

Technical, Trade or Vocational degree preferred

Jobbeschreibung

Aloft Houston Downtown is seeking a front-of-house professional focused on guest relations, cleanliness, and teamwork. You will greet guests with a smile, address them by name, and assist with requests while promoting a spotless, safe environment across the hotel’s public spaces.

Join a team that values hospitality, clear communication, and a can-do attitude in a fast-paced setting, with opportunities to contribute to events and daily operations.