Front Desk Manager — Lead Guest Experience & Team Growth

MCR Hotels; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth

Health insurance

Job summary

Aloft Houston Downtown, managed by MCR Hotels, seeks a Front Desk Manager to lead all Front Desk functions and team members, guiding service philosophy and operational excellence. You will implement a service-driven culture, coach staff, and ensure guest satisfaction across shifts.

The role emphasizes leadership, communication, and problem-solving to maintain performance standards, drive revenue, and deliver a memorable guest experience.

Qualifications

• High school diploma or equivalent required.
• 2-year degree in Hotel/Restaurant Management or related field preferred.
• Previous Front Office management experience required.
• Excellent verbal and written English communication; second language helpful.
• Strong leadership and problem solving abilities.

Responsibilities

• Lead and train Front Desk team; promote service excellence.
• Develop goals and plans to prioritize and organize work.
• Handle complaints and resolve conflicts.
• Monitor staffing to meet guest service and financial goals.
• Communicate goals at department meetings.
• Encourage same-day selling to maximize revenue.
• Collaborate with others to ensure smooth Front Office operations.

Skills

Leadership

Communication skills

Multitasking

Problem solving

Hospitality knowledge

English proficiency

PMS system knowledge

Computer skills

Education

High school diploma

2-year degree in related field

Tools

PMS system

Computer skills

Job description

Aloft Houston Downtown, managed by MCR Hotels, seeks a Front Desk Manager to lead all Front Desk functions and team members, guiding service philosophy and operational excellence. You will implement a service-driven culture, coach staff, and ensure guest satisfaction across shifts.

The role emphasizes leadership, communication, and problem-solving to maintain performance standards, drive revenue, and deliver a memorable guest experience.