Guest Experience Housekeeper

mcrhotels.com; Houston (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Aloft Houston Downtown is seeking a detail-oriented room attendant to maintain clean, inviting guest rooms and public spaces. You will greet guests with courtesy, adhere to brand standards, and support housekeeping operations to ensure a safe, spotless environment.

Ideal candidates are reliable, with a strong work ethic and a commitment to hospitality. This on-site position offers varied shifts to cover mornings, evenings, and weekends.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Pre-Cleaning and Stocking: Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.

Skills

Hospitality experience

Can-do attitude

Follow guidelines

Effective communication

Guest service mindset

Job description

Aloft Houston Downtown is seeking a detail-oriented room attendant to maintain clean, inviting guest rooms and public spaces. You will greet guests with courtesy, adhere to brand standards, and support housekeeping operations to ensure a safe, spotless environment.

Ideal candidates are reliable, with a strong work ethic and a commitment to hospitality. This on-site position offers varied shifts to cover mornings, evenings, and weekends.