Hotel Loss Prevention & Safety Specialist

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 47,000 - 50,000; Full time

Job summary

Omni San Francisco Hotel is seeking a vigilant security team member to ensure guest and employee safety and protect hotel assets. You will patrol property, respond to safety concerns, and lead investigations with timely documentation.

Responsibilities include writing incident reports, monitoring alarms, and guiding guests and staff during emergencies, while maintaining confidentiality and professional conduct in a luxury hospitality environment.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have a valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guests or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

Skills

Stand/walk for long hours

Effective communication

Basic computer knowledge

Flexible schedule

First Aid/CPR certification (preferred

Driver's license

Calm under pressure

Job description

Omni San Francisco Hotel is seeking a vigilant security team member to ensure guest and employee safety and protect hotel assets. You will patrol property, respond to safety concerns, and lead investigations with timely documentation.

Responsibilities include writing incident reports, monitoring alarms, and guiding guests and staff during emergencies, while maintaining confidentiality and professional conduct in a luxury hospitality environment.