Loss Prevention Officer (On Call)

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 47,000 - 50,000; Full time

Job summary

Omni San Francisco Hotel is seeking a vigilant security team member to ensure guest and employee safety and protect hotel assets. You will patrol property, respond to safety concerns, and lead investigations with timely documentation.

Responsibilities include writing incident reports, monitoring alarms, and guiding guests and staff during emergencies, while maintaining confidentiality and professional conduct in a luxury hospitality environment.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have a valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guests or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

Skills

Stand/walk for long hours

Effective communication

Basic computer knowledge

Flexible schedule

First Aid/CPR certification (preferred

Driver's license

Calm under pressure

Job description

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city's most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you're here to explore San Francisco's renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth-where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience - and every stay feels uniquely San Francisco.

Overview

This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.


• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.


• Initiate and follow up with all investigations of crimes committed against property and persons.


• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.


• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.


• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.


• Monitor/distribute visitor and vender access to the property by distributing visitor badges.


• Perform frequent bag checks for associates leaving the property.


• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.


• Maintain confidentiality when dealing with sensitive guests or associate issues.


• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.


• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.


• Record, report, and correct any unsafe conditions while patrolling hotel property.


• Maintain a professional attitude and appearance.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.


• Available for AM & PM shifts


• Must be able to communicate effectively by telephone, email, radio and reporting.


• Must have basic computer knowledge.


• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.


• First Aid/CPR Certification is preferred.


• Must be able to remain calm and professional during stressful situations.


• Must have a valid driver's license with a driving record in good standing.


• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Pay Rate: $34.124/hr

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.