Hotel Loss Prevention & Safety Specialist

Omni Hotels & Resorts; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Complimentary parking

Room discounts

Dining discounts

Job summary

Omni Dallas Hotel is a landmark downtown Dallas property seeking a Loss Prevention Officer to safeguard guests, associates and assets. You will patrol the hotel, respond to safety concerns and conduct investigations, documenting incidents and ensuring timely follow-up with involved parties.

Responsibilities include coordinating with management on safety procedures, monitoring access, and maintaining thorough records.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• Must be 21 or older as you will be working with Alcohol.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be capable of passing both a drug screening and a Motor Vehicle Report (MVR).
• Must be able to work a flexible schedule including day & night shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Job description

Omni Dallas Hotel is a landmark downtown Dallas property seeking a Loss Prevention Officer to safeguard guests, associates and assets. You will patrol the hotel, respond to safety concerns and conduct investigations, documenting incidents and ensuring timely follow-up with involved parties.

Responsibilities include coordinating with management on safety procedures, monitoring access, and maintaining thorough records.