Hotel Leadership: Front Office & Guest Experience Lead

Hyatt Centric Downtown Denver; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Bonus eligibility

401(k)

Health, dental, vision, life insurance

Travel and leisure discounts

Career advancement opportunities

Paid time off

Vacation, wellness, and holiday pay

Full-time benefits eligibility

Job summary

Hyatt Centric Downtown Denver is seeking an experienced Assistant General Manager to partner with the General Manager and lead daily hotel operations. You will mentor the TEAM, drive operational excellence, and ensure exceptional guest experiences across departments.

You will oversee Front Office in collaboration with Housekeeping and Engineering, and assume GM responsibilities in their absence. A focus on profitability, staff development, and guest service is essential.

Qualifications

• 3+ years of hotel management experience in branded or luxury settings.
• Proven success leading, coaching, and developing high-performing teams.
• 3+ years in Front Office and/or Housekeeping management.
• Strong guest service and satisfaction results.
• Strong financial and business acumen.
• Hospitality management degree is a plus.
• Strong computer skills (Word, Excel, PowerPoint).
• Experience with hotel platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack.

Responsibilities

• Oversee day-to-day hotel operations with the General Manager.
• Lead and mentor the Front Office team and collaborate with all departments.
• Support housekeeping, engineering, and other operating areas.
• Drive guest satisfaction and maintain high service standards.
• Assist with budgeting, labor management, and profitability initiatives.
• Recruit, train, and retain talented TEAM members.
• Lead by example and maintain a solution-focused work environment.
• Step in for the General Manager when absent.

Skills

Leadership

Team development

Coaching

Guest service

Financial acumen

Communication

Problem solving

Time management

Cross-department coordination

Flexibility

Education

Hospitality management degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Hyatt Centric Downtown Denver is seeking an experienced Assistant General Manager to partner with the General Manager and lead daily hotel operations. You will mentor the TEAM, drive operational excellence, and ensure exceptional guest experiences across departments.

You will oversee Front Office in collaboration with Housekeeping and Engineering, and assume GM responsibilities in their absence. A focus on profitability, staff development, and guest service is essential.