Hospitality IT Manager — Guest-Facing Tech Lead

Starwood Hotels; New York (NY); On-site; USD 68,000 - 92,000; Full time

Job summary

Starwood Hotels in New York seeks an Assistant Information Technology Manager to oversee daily IT operations, handle requests, and ensure reliable systems for guests and staff.

You have 3–5 years of IT experience, a post-secondary diploma, strong leadership and communication skills, and are ready for a fast-paced 24-hour operation in a luxury hospitality setting. This role offers growth opportunities within a mission-driven company that values teamwork and sustainable service.

Qualifications

• 3–5 years of IT experience, preferably in hospitality or a similar setting.
• Post-secondary diploma or degree; hospitality experience is a plus.
• Strong communication and leadership skills with a track record of guest and team engagement.

Responsibilities

• Provide daily IT system support and ticket resolution across internal platforms and hotel networks.
• Maintain uptime of hotel IT infrastructure and respond to IT requests from staff and guests.
• Assist guests and team members with IT inquiries and issues, acting as a helpful, reliable tech resource.

Skills

IT support

Guest service

Leadership

Communication

Education

Post-secondary diploma/degree

Tools

ITSM tools

Job description

Starwood Hotels in New York seeks an Assistant Information Technology Manager to oversee daily IT operations, handle requests, and ensure reliable systems for guests and staff.

You have 3–5 years of IT experience, a post-secondary diploma, strong leadership and communication skills, and are ready for a fast-paced 24-hour operation in a luxury hospitality setting. This role offers growth opportunities within a mission-driven company that values teamwork and sustainable service.