Hotel Housekeeping Supervisor & VIP Rooms Lead

GetHired, Inc.; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

La Colombe d'Or Restaurant and Hotel LLC in Houston seeks a Housekeeping Supervisor responsible for administering and coordinating housekeeping functions in assigned sections, inspecting Guest Rooms to standards, assisting Room Attendants, and stepping in for the Housekeeping Manager when needed.

You will oversee staff performance, ensure daily assignments are signed off, maintain uniforms and grooming, and train staff.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with La Colombe d'Or Restaurant and Hotel LLC standards as required by scheduling.
• Maintain high standards of personal appearance and grooming including proper uniform.
• Always comply with La Colombe d'Or Restaurant and Hotel LLC standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section daily to ensure standards and productivity levels are met.
• In the absence of the Housekeeping Manager inspect all VIP rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Housekeeping, holding them accountable for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all La Colombe d'Or Restaurant and Hotel, LLC policies and Rules.
• Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Oversee the daily assignment of duties ensuring each Room Attendant and HousePerson carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Monitor all VIP's special guests and requests.

Job description

La Colombe d'Or Restaurant and Hotel LLC in Houston seeks a Housekeeping Supervisor responsible for administering and coordinating housekeeping functions in assigned sections, inspecting Guest Rooms to standards, assisting Room Attendants, and stepping in for the Housekeeping Manager when needed.

You will oversee staff performance, ensure daily assignments are signed off, maintain uniforms and grooming, and train staff.