Hotel Housekeeping Supervisor

GetHired, Inc.; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

La Colombe d'Or Restaurant and Hotel LLC in Houston seeks a Housekeeping Supervisor responsible for administering and coordinating housekeeping functions in assigned sections, inspecting Guest Rooms to standards, assisting Room Attendants, and stepping in for the Housekeeping Manager when needed.

You will oversee staff performance, ensure daily assignments are signed off, maintain uniforms and grooming, and train staff.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with La Colombe d'Or Restaurant and Hotel LLC standards as required by scheduling.
• Maintain high standards of personal appearance and grooming including proper uniform.
• Always comply with La Colombe d'Or Restaurant and Hotel LLC standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section daily to ensure standards and productivity levels are met.
• In the absence of the Housekeeping Manager inspect all VIP rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Housekeeping, holding them accountable for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all La Colombe d'Or Restaurant and Hotel, LLC policies and Rules.
• Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Oversee the daily assignment of duties ensuring each Room Attendant and HousePerson carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Monitor all VIP's special guests and requests.

Job description

Job Summary

The Housekeeping Supervisor is responsible for administeringand coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assistRoom Attendants as needed provide necessary training. Responsible for assumingall Housekeeping Manager functions in his/her absence.

Responsibilities

QUALIFICATIONS

• Atleast 2 to 3 years of progressive experience in a hotel or a related fieldrequired.
• HighSchool diploma or equivalent required.
• Collegecourse work in related field helpful.
• Previoussupervisory responsibility preferred.

RESPONSIBILITIES

• Approachall encounters with guests and associates in a friendly service-orientedmanner.
• Maintainregular attendance in compliance with La Colombe d'Or Restaurant and HotelLLC, standards as required by scheduling which will vary according to theneeds of the hotel.
• Maintainhigh standards of personal appearance and grooming which include wearingthe proper uniform when working.
• Alwayscomply with La Colombe d'Or restaurant and Hotel, LLC . standards andregulations to encourage safe and efficient hotel operations.
• Inspectstaff's work performance within assigned section daily to ensure thatstandards and productivity levels are being met and maintained.
• In theabsence of the Housekeeping Manager inspect all V.I.P. rooms and reporttheir availability to the Front Office.
• Overseethe organized closing of the floors at the end of the day ensuring theRoom Attendants' carts are clean and restocked with linen only.
• Ensurerecords of daily assignments are completed signed off on and turned intothe Housekeeping Office on time.
• Maintainkey control system.
• Superviseall staff in Housekeeping, holding them accountable and responsible fortheir work performance.
• Submitproper documentation regarding poor work performance, misconduct,excessive absenteeism lateness and improper attire.
• Handleitems for 'Lost and Found' according to the standards.
• Befamiliar with all La Colombe d'Or Restaurant and Hotel, LLC policies andRules.
• Ensurethat associates are always attentive, friendly, helpful and courteous toall guests, managers and other associates.
• Ensurethe overall appearance, cleanliness and orderliness of staff.
• Overseethe daily assignment of duties ensuring each Room Attendant and HousePerson carries a work assignment.
• Monitorcleanliness and orderliness of Room Attendants' carts linen closetscontrol closets stairways and landings.
• Reporton progress of all out-of-order rooms under the Housekeeping Department'ssupervision to the Guest Services Manager daily.
• Initiatework orders for repairs and maintenance for doors plumbing heating/airelectrical equipment furniture carpets drapes etc. Follow through on eachwork order until completed.
• Overseeproper and constructive training of Room Attendants.
• Motivatecoach and counsel staff as necessary.
• Collectall keys and assignment sheets daily at the end of the shift.
• Attendmeetings as required by Management.
• Monitorall V.I.P.'s special guests and requests.

Perform any other duties as requested by Management