Hotel Housekeeping Supervisor

La Colombe d'Or Restaurant and Hotel, LLC; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

La Colombe d'Or Restaurant and Hotel, LLC is seeking a Housekeeping Supervisor to administer and coordinate housekeeping functions in assigned sections, inspect guest rooms to ensure cleanliness to standards and assist Room Attendants as needed. The role includes providing training and stepping in for Housekeeping Manager in their absence.

The candidate will supervise housekeeping staff, maintain daily assignments, ensure logs and keys are properly managed, and uphold all company policies to

Qualifications

• At least 2–3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with La Colombe d'Or Restaurant and Hotel LLC standards as required by scheduling.
• Maintain high standards of personal appearance and grooming including proper uniform.
• Always comply with La Colombe d'Or Restaurant and Hotel, LLC standards and regulations to ensure safe and efficient operations.
• Inspect staff's work performance within assigned section daily to ensure standards and productivity levels are met.
• In the absence of the Housekeeping Manager inspect VIP rooms and report availability to Front Office.
• Oversee closing of floors at day end ensuring Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed and signed off and turned into Housekeeping Office on time.
• Maintain key control system.
• Supervise all housekeeping staff and hold them accountable for performance.
• Submit proper documentation regarding poor performance, misconduct, absenteeism, lateness, and attire.
• Handle Lost and Found items according to standards.
• Be familiar with all policies and Rules of La Colombe d'Or Restaurant and Hotel LLC.
• Ensure staff are attentive, friendly, helpful and courteous to all guests and colleagues.
• Ensure overall appearance, cleanliness and orderliness of staff.
• Oversee daily assignment of duties for Room Attendants and House Persons.
• Monitor cleanliness of carts, linen closets, stairways and landings.
• Report progress of out-of-order rooms to Guest Services Manager daily.
• Initiate work orders for repairs and maintenance and follow through to completion.
• Oversee proper training of Room Attendants.
• Motivate, coach and counsel staff as necessary.
• Collect keys and assignments daily at end of shift.
• Attend meetings as required by Management.
• Monitor VIP guests and requests.

Skills

Supervisory experience

Hotel operations

Staff training

Guest service

Attendance policy

Education

High School diploma

College coursework helpful

Job description

Job Summary

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with La Colombe d'Or Restaurant and Hotel LLC, standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working.
• Always comply with La Colombe d'Or restaurant and Hotel, LLC . standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section daily to ensure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Housekeeping, holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all La Colombe d'Or Restaurant and Hotel, LLC policies and Rules.
• Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Person carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Monitor all V.I.P.'s special guests and requests.

Perform any other duties as requested by Management