Hotel Housekeeping Supervisor - Hands-On Leader

Best Western Royal Plaza Hotel & Trade Center; Marlborough (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Referral Bonus

Hotel Discounts

Job summary

Best Western Royal Plaza Hotel & Trade Center in Marlborough, MA is seeking a Housekeeping Supervisor to lead and direct the housekeeping team. The role requires hands-on leadership, quality control, and effective communication with the front desk to ensure daily operations run smoothly.

The ideal candidate will have hotel housekeeping experience, strong leadership and a willingness to perform cleaning duties as needed. Bilingual skills (Spanish or Haitian Creole) are a plus.

Qualifications

• Experience in hotel housekeeping preferred; leadership ability will be evaluated.
• Strong leadership, communication, and problem-solving skills.
• Lead by example and perform hands-on cleaning duties as needed.
• Reliable, organized, and able to work independently.
• Bilingual skills are a plus, particularly Spanish or Haitian Creole.

Responsibilities

• Assigning rooms and directing housekeeping staff.
• Inspecting completed rooms and ensuring quality standards are met.
• Monitoring room status and ensuring assignments are completed on time.
• Training employees and reinforcing housekeeping procedures.
• Communicating effectively with housekeeping staff and the front desk.
• Stepping in to clean guest rooms when staffing is short due to call-outs or no-shows.

Skills

Leadership

Communication

Problem solving

Accountability

Hands-on cleaning

Spanish bilingual

Job description

Best Western Royal Plaza Hotel & Trade Center in Marlborough, MA is seeking a Housekeeping Supervisor to lead and direct the housekeeping team. The role requires hands-on leadership, quality control, and effective communication with the front desk to ensure daily operations run smoothly.

The ideal candidate will have hotel housekeeping experience, strong leadership and a willingness to perform cleaning duties as needed. Bilingual skills (Spanish or Haitian Creole) are a plus.