Hotel Housekeeping Supervisor - Guest Experience Leader

ROCKVILLE PADONIA ENTERPRISES LLC; Cockeysville (MD); On-site; USD 42,000 - 55,000; Full time

Job summary

Baywood is seeking a housekeeping supervisor to support the housekeeping manager and oversee the cleaning staff in the hotel. In the manager's absence, the supervisor will assume duties to maintain cleanliness and service quality.

The role requires training staff, inspecting all cleaning areas, reporting maintenance issues, and ensuring safety and uniform standards are followed. It also involves guest assistance and possible involvement in interviewing and coaching staff.

Qualifications

• High School diploma or equivalent is required.
• Experience in supervising housekeeping staff is preferred.
• Brand certifications are a plus.
• Ability to read and follow chemical labels and safety data sheets.

Responsibilities

• Supervises housekeeping staff in the assigned area and ensures standards are met.
• Inspects hotel areas and promptly rectifies any issues.
• Trains and directs associates, evaluates performance, and schedules staff.
• Gives courteous guest service and responds to questions or requests.
• Assists with interviewing, hiring, and coaching as needed.
• Keeps storage rooms clean and stocked and ensures proper key control.

Skills

Staff supervision

Quality control

Safety awareness

Guest service

Communication

Education

High School diploma

Job description

Baywood is seeking a housekeeping supervisor to support the housekeeping manager and oversee the cleaning staff in the hotel. In the manager's absence, the supervisor will assume duties to maintain cleanliness and service quality.

The role requires training staff, inspecting all cleaning areas, reporting maintenance issues, and ensuring safety and uniform standards are followed. It also involves guest assistance and possible involvement in interviewing and coaching staff.