Guest-Centric Housekeeping Supervisor

The Bay Club Company; Walnut Creek (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Career Growth Opportunities

Community Involvement

Job summary

The Bay Club Company in Walnut Creek, CA is seeking a Housekeeping Supervisor to support the Housekeeping Manager in maintaining cleanliness, safety, and presentation of the club. This is a working leadership role, providing day-to-day direction, coaching, and training to the housekeeping team to meet our service standards.

You will manage scheduling, inspections, inventory, and safety, drive guest satisfaction, and partner with management to uphold brand standards.

Qualifications

• Minimum two years of housekeeping or facilities experience.
• CPR/AED certification.
• Ability to speak and read English.
• Bi-lingual in Spanish preferred.

Responsibilities

• Assist the Housekeeping Manager with onboarding, training, scheduling, coaching, and support of associates.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries regarding hotel policies and services and resolve guest complaints.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Manage supply inventory through monthly audits and loss control measures.

Skills

Policies & Regulations

Supervision of Personnel Resources

Operational Resource Management

Problem Anticipation & Reasoning

Written & Verbal Communication

Computer Literacy

Job description

The Bay Club Company in Walnut Creek, CA is seeking a Housekeeping Supervisor to support the Housekeeping Manager in maintaining cleanliness, safety, and presentation of the club. This is a working leadership role, providing day-to-day direction, coaching, and training to the housekeeping team to meet our service standards.

You will manage scheduling, inspections, inventory, and safety, drive guest satisfaction, and partner with management to uphold brand standards.