Housekeeping Supervisor

Kaizen Lab Inc.; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Kaizen Lab Inc. seeks a Housekeeping Supervisor to oversee daily cleaning operations, inspect areas, train staff, and ensure high guest satisfaction. The role includes coordinating with Front Desk, reporting maintenance needs, and maintaining linen inventories.

The ideal candidate will enforce uniform standards, safety procedures, and assist with hiring and coaching as needed. Responsibilities include monitoring room status, supports in inventory control, VIP requests, and monthly inspections,

Qualifications

• Supervise housekeeping staff across assigned areas.
• Train and evaluate staff performance.
• Provide courteous guest service and address guest inquiries.

Responsibilities

• Supervises the work of the Housekeeping staff in assigned area.
• Inspects areas and rectifies issues.
• Trains, directs, and evaluates housekeeping associates.
• Ensures storage rooms are stocked with linen supplies daily.
• Reports room status to Front Desk and maintenance issues to management.
• Assists in interviewing and hiring, coaching, and counseling as needed.
• Follow key control procedures to ensure safety compliance.

Skills

Staff supervision

Guest service

Training

Uniform standards

Safety procedures

Tools

Housekeeping carts

Linen inventory

VIP requests handling

Job description

• Supervises the work of the Housekeeping staff in assigned area,
• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues
• Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance
• Checks all vacant rooms.
• Ensures staff is following all uniform and appearance standards
• Checks all housekeeping carts for linens, supplies and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• In the absence of Department Head, distributes room assignments and monitors hours
• Assists with interviewing and hiring, as well as coaching and counseling, as requested
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction