Hotel Housekeeping Supervisor & Guest Experience Lead

Sheraton; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Avion Hospitality is seeking a Housekeeping Supervisor to administer and coordinate housekeeping functions in assigned sections. The role also covers assuming Housekeeping Manager duties in their absence.

The candidate will oversee staff performance, maintain records, and ensure all standards and safety regulations are followed. Strong communication, leadership, and problem-solving skills are essential for a high-pressure hotel environment.

Qualifications

• High School diploma or equivalent required.
• College coursework in a related field is helpful.
• 2–3 years of progressive hotel experience is required.
• Previous supervisory responsibility is preferred.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance as required by hotel scheduling.
• Maintain high standards of personal appearance and grooming, including the uniform and name tag.
• Comply with Avion Hospitality standards to encourage safe and efficient operations.
• Inspect staff performance daily to ensure standards and productivity are met.
• In the absence of managers, inspect VIP rooms and report availability to Front Office.
• Oversee closing of floors to ensure carts are clean and restocked with linen.
• Maintain records of daily assignments and submit to Housekeeping Office on time.
• Maintain key control system and supervise Laundry and Housekeeping staff.
• Document poor performance or misconduct and address attendance issues.
• Handle Lost and Found items according to standards.

Skills

Communication

Staff supervision

Problem solving

Safety awareness

Education

High School diploma or equivalent

College course work in related field helpful

Job description

Avion Hospitality is seeking a Housekeeping Supervisor to administer and coordinate housekeeping functions in assigned sections. The role also covers assuming Housekeeping Manager duties in their absence.

The candidate will oversee staff performance, maintain records, and ensure all standards and safety regulations are followed. Strong communication, leadership, and problem-solving skills are essential for a high-pressure hotel environment.