Hotel Housekeeping Lead — Guest Experience Champion

Avion Hospitality; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Avion Hospitality is seeking a Housekeeping Supervisor to coordinate housekeeping functions in assigned sections and cover Housekeeping Manager duties in their absence. The role emphasizes guest service, staff supervision, and adherence to standards to ensure safe, efficient hotel operations.

The ideal candidate has 2–3 years in a hotel setting, a high school diploma, and the ability to lead teams, manage schedules, and handle high-pressure situations with composure and initiative.

Qualifications

• 2–3 years of progressive hotel experience required.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Physical: long hours; lift up to 50 lbs occasionally and 20 lbs frequently; stand throughout shift.
• Mental: convey information clearly; evaluate options quickly; handle stress; show initiative; maintain composure; solve problems; assimilate complex information; listen well; basic arithmetic.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with Avion Hospitality standards and regulations to ensure safe, efficient hotel operations.
• Inspect staff performance daily in assigned section to maintain standards and productivity.
• In absence of the Housekeeping Manager, inspect VIP rooms and report availability to Front Office.
• Oversee closing of floors and restock linen on carts.
• Ensure records of daily assignments are completed and turned in on time.
• Maintain key control system.
• Supervise all Laundry and Housekeeping staff; hold them accountable.
• Submit documentation regarding performance issues and misconduct.
• Handle Lost and Found according to standards.
• Be familiar with Avion Hospitality policies and House Rules.
• Ensure employees are attentive, friendly, helpful and courteous.

Skills

Clear communication

Decision making

Stress management

Initiative

Listening

Numeracy

Education

High School diploma or equivalent

College coursework in related field (helpful)

Job description

Avion Hospitality is seeking a Housekeeping Supervisor to coordinate housekeeping functions in assigned sections and cover Housekeeping Manager duties in their absence. The role emphasizes guest service, staff supervision, and adherence to standards to ensure safe, efficient hotel operations.

The ideal candidate has 2–3 years in a hotel setting, a high school diploma, and the ability to lead teams, manage schedules, and handle high-pressure situations with composure and initiative.