Housekeeping Operations Manager

Commonwealth Hotels; New Orleans (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits from Day One

SAME DAY PAY

401(k) with company match

Employee Discounts

Job summary

Commonwealth Hotels is seeking a Hotel Housekeeping Operations Manager for the Sonesta ES Suites New Orleans Convention Center in New Orleans, LA. You will oversee daily housekeeping and front desk operations, lead a diverse team, and ensure an exceptional guest experience.

Responsibilities include optimizing operations, training staff, managing budgets, enforcing health and safety standards, and collaborating with sales to improve occupancy.

Qualifications

• Experience in hotel housekeeping operations management.
• Strong leadership and staff training abilities.
• Excellent guest-service focus.
• Budgeting, forecasting, and financial reporting knowledge.
• Familiarity with hotel management software (PMS, POS).

Responsibilities

• Oversee daily hotel operations across front desk and housekeeping.
• Hire, train, and supervise staff to ensure guest satisfaction.
• Handle guest complaints and maintain service standards.
• Ensure compliance with health, safety, and brand standards.
• Support sales and marketing to improve occupancy.
• Act as General Manager in the absence of the actual GM.

Skills

Leadership

Communication

Problem Solving

Adaptability

Time Management

Tools

PMS software

POS systems

Job description

Position:Housekeeping Operations Manager

Location: Sonesta ES Suites New Orleans Convention Center

New Orleans, LA

Job Id:3434

# of Openings:0

Join Our Team at Sonesta ES Suites New Orleans Convention Center!

Sonesta ES Suites New Orleans Convention Center seeks a top-performing Hotel Housekeeping Operations Manager.

About Us

Experience the warmth of Southern hospitality at Sonesta ES Suites New Orleans Convention Center. Feel right at home with our complimentary breakfast and coffee each morning, plus everyday treats to enhance your stay. Spread out in our spacious suites, complete with fully equipped kitchens. Make use of our amenities and features, including an outdoor pool and patio, free Wi-Fi, on-site parking, laundry services, and more.

Discover the highlights of New Orleans from our suite hotel, ideally situated near the top local attractions. Stay minutes from the National World War II Museum, Caesars Superdome, and Jackson Square. And if you’re searching for a hotel near Tulane University or Loyola University, Sonesta ES Suites is conveniently located just a short drive from both campuses. Extend Your Expectations with Sonesta ES Suites.

Why This Role?

Working as a Hotel Housekeeping Operations Manager offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision - AVAILABLE DAY ONE
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Housekeeping Operations Manager include:

The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property.

• Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
• Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers an exceptional guest experience.
• Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
• Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
• Sales and Marketing Support: Collaborate with the sales team to promote the property and increase occupancy and revenue.
• Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.

What We Are Looking for in a Hotel Housekeeping Operations Manager includes:

Leadership and Management Skills

• Ability to motivate, guide, and manage teams across different departments.
• Delegation and conflict resolution skills to maintain a productive work environment.

Communication Skills

• Strong verbal and written communication for interacting with guests, staff, and upper management.
• Active listening to understand and resolve guest or employee concerns effectively.
• A guest-first mindset to ensure high levels of customer satisfaction.
• Problem-solving and conflict management to address guest complaints diplomatically.
• Understanding of budgeting, forecasting, and financial reporting.
• Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

Operational Expertise

• Knowledge of hotel management software and systems (e.g., PMS, POS).
• Familiarity with housekeeping, front office, food & beverage, and maintenance processes.

Organizational and Time Management

• Multitasking ability to handle various operational tasks simultaneously.
• Attention to detail and time management to prioritize and meet deadlines.

Problem-Solving Skills

• Quick thinking and decision-making under pressure to resolve operational or guest issues.
• Analytical skills to identify and address inefficiencies in processes.

Adaptability and Resilience

• Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
• Emotional resilience to manage stress and maintain composure during high-pressure situations.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

sonesta.com/essuites

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.