Hotel Housekeeping Manager, Guest Experience Lead

Resolute Road Hospitality; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Daily pay option

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision

Employee assistance program

Referral program

Job summary

Resolute Road Hospitality's SpringHill Suites Boise West/Eagle is seeking a proactive Housekeeping Manager to lead housekeeping and on-site laundry operations, ensuring guest rooms and public areas meet brand standards. You will supervise staffing, training, scheduling, inventory, and budgeting.

Fluent English and strong leadership are required; hotel-level experience and a commitment to safety and guest satisfaction are essential.

Qualifications

• High school diploma or GED required; 2-4 years supervisory housekeeping experience.
• Experience in hospitality and hotel band standards preferred.
• Fluent in English; bilingual preferred.

Responsibilities

• Oversee housekeeping and on-site laundry operations.
• Recruit, train, schedule, and develop team members.
• Ensure cleanliness standards in rooms, public areas, and back-of-house spaces.
• Monitor performance and lead monthly staff meetings.
• Track and manage departmental inventory, linens, amenities, and supplies.
• Address guest concerns regarding cleanliness or service promptly.
• Maintain an organized, safe, and professional work environment.
• Uphold Resolute Road Hospitality policies and appearance standards.

Skills

Housekeeping operations

Staff scheduling

Inventory management

Budget control

Leadership

English fluency

Communication skills

Safety procedures

Education

High school diploma / GED

Tools

Scheduling software

Reporting tools

Job description

Resolute Road Hospitality's SpringHill Suites Boise West/Eagle is seeking a proactive Housekeeping Manager to lead housekeeping and on-site laundry operations, ensuring guest rooms and public areas meet brand standards. You will supervise staffing, training, scheduling, inventory, and budgeting.

Fluent English and strong leadership are required; hotel-level experience and a commitment to safety and guest satisfaction are essential.