Housekeeping Manager

Resolute Road Hospitality; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Daily pay option

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision

Employee assistance program

Referral program

Job summary

Resolute Road Hospitality's SpringHill Suites Boise West/Eagle is seeking a proactive Housekeeping Manager to lead housekeeping and on-site laundry operations, ensuring guest rooms and public areas meet brand standards. You will supervise staffing, training, scheduling, inventory, and budgeting.

Fluent English and strong leadership are required; hotel-level experience and a commitment to safety and guest satisfaction are essential.

Qualifications

• High school diploma or GED required; 2-4 years supervisory housekeeping experience.
• Experience in hospitality and hotel band standards preferred.
• Fluent in English; bilingual preferred.

Responsibilities

• Oversee housekeeping and on-site laundry operations.
• Recruit, train, schedule, and develop team members.
• Ensure cleanliness standards in rooms, public areas, and back-of-house spaces.
• Monitor performance and lead monthly staff meetings.
• Track and manage departmental inventory, linens, amenities, and supplies.
• Address guest concerns regarding cleanliness or service promptly.
• Maintain an organized, safe, and professional work environment.
• Uphold Resolute Road Hospitality policies and appearance standards.

Skills

Housekeeping operations

Staff scheduling

Inventory management

Budget control

Leadership

English fluency

Communication skills

Safety procedures

Education

High school diploma / GED

Tools

Scheduling software

Reporting tools

Job description

Description

The SpringHill Suites by Marriott Boise West/Eagle is looking to add to our hospitality team! Located on the west side of Boise near the Boise Research Center, this all-suite hotel offers a modern and welcoming experience for both business and leisure travelers. If you are ready to grow your hospitality career and join a strong, service-focused team, we would love to meet you!

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Benefits

• Travel Perks
• Optional Daily Pay
• Health/Life Insurance
• 401k
• Paid Time Off
• Dental/Vision
• Employee Assistance Program
• Referral Program

Your Role

As Housekeeping Manager, you’ll oversee all operations of the housekeeping and laundry departments, ensuring cleanliness standards are met across guest rooms, public areas, and back-of-house spaces. You’ll lead staffing, training, inventory, and budgeting efforts to ensure a smooth, efficient, and guest-centric operation. This role is ideal for someone who leads with Integrity, brings Grit to every shift, and builds teams that are Stronger Together.

What You’ll Do

• Manage day-to-day operations of the housekeeping and on-site laundry teams
• Recruit, train, schedule, and develop team members, fostering a positive work environment
• Assign daily tasks and oversee quality control for rooms, public areas, and facilities
• Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
• Track and manage departmental inventory, including linens, amenities, and supplies
• Conduct room inspections and ensure compliance with brand and company cleanliness standards
• Address maintenance needs and safety concerns by coordinating with engineering
• Respond to guest concerns regarding cleanliness or service promptly and professionally
• Maintain and oversee the Lost & Found program
• Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
• Track payroll and staffing budgets, communicating needs or variances to leadership
• Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
• Maintain an organized, safe, and professional work environment
• Uphold Resolute Road Hospitality policies, procedures, and appearance standards
• Work unit producing shifts based on business needs
• Perform other duties and projects as needed

Knowledge, Skills & Abilities

• In-depth knowledge of housekeeping operations, laundry procedures, and safety standards
• Proficient in staff scheduling, inventory management, and basic budget control
• Strong leadership and interpersonal communication skills
• Ability to lead with empathy, motivate teams, and resolve conflict professionally
• Fluent in English; bilingual skills preferred
• Strong attention to detail and a sense of urgency in service delivery
• Comfortable with basic computer systems, scheduling software, and reporting tools
• Ability to remain calm under pressure and thrive in a fast paced setting
• Knowledge of hotel emergency procedures and safety protocols

Education & Experience

• High school diploma & GED required
• 2-4 years of supervisory housekeeping experience required
• Prior experience in hospitality and hotel band standards preferred

Licenses & Certifications

• TIPS or equivalent certification

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.