Guest Experience Lead - Front Desk Supervisor

SpringHill Suites Boise Parkcenter; Boise (ID); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Daily pay option

Job summary

SpringHill Suites Boise Parkcenter in Boise, ID, is seeking a Front Desk Supervisor to lead the front office team, welcome guests, and uphold service standards across all shifts.

You will train and coach staff, ensure prompt, courteous service, resolve guest issues, and coordinate with other departments to meet requests. This role requires strong communication, basic tech skills, and the ability to lift 25 pounds; evenings/weekends are required.

Qualifications

• Previous customer service experience in a fast-paced, guest-facing environment is ideal.
• Strong verbal and written communication skills.
• You must be able to read, write, type and use basic technology.
• This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.
• Applicants must be available to work evenings, weekends and holidays.
• Applicants must be 21 years or older with a valid driver license.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Customer service

Communication skills

Cash handling

Team leadership

Job description

SpringHill Suites Boise Parkcenter in Boise, ID, is seeking a Front Desk Supervisor to lead the front office team, welcome guests, and uphold service standards across all shifts.

You will train and coach staff, ensure prompt, courteous service, resolve guest issues, and coordinate with other departments to meet requests. This role requires strong communication, basic tech skills, and the ability to lift 25 pounds; evenings/weekends are required.