Hotel Housekeeping Leader — Guest Experience & Operations

Leech Lake Gaming; Cass Lake (MN); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

24/7 operations

Job summary

Leech Lake Gaming is seeking a Hotel Housekeeping Supervisor to oversee maintenance of all hotel areas and supervise staff at the Northern Lights Casino Hotel & Event Center in Walker, MN. The role requires a High School Diploma or GED and 1–2 years of related experience, with shifts varying to cover 24/7 operations.

You will ensure accurate records, manage staff punch-ins, monitor overtime, and maintain guest relations while supporting cost controls in a culturally aware environment.

Qualifications

• Knowledge of entire housekeeping operations.
• General knowledge of front desk operations.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of various housekeeping equipment.

Responsibilities

• Has the ability to perform all functions of supervised positions.
• Maintains accurate records.
• Assures all staff are punched in each shift, and appropriate breaks are administered.
• Monitors employee work hours to ensure that no overtime is accumulating.
• Periodically inspects hotel areas and Guest accommodations.
• Delegates various duties to staff, as necessary.
• Maintains courtesy and service with a commitment to superb Guest relations within the hotel staff and toward Guests and other departments.
• Makes operating costs and profit improvement recommendations to the Hotel Manager.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

Skills

Effective communication

Housekeeping operations knowledge

Front desk operations knowledge

Computer skills

Education

High School Diploma or GED

Tools

Computer skills

Job description

Leech Lake Gaming is seeking a Hotel Housekeeping Supervisor to oversee maintenance of all hotel areas and supervise staff at the Northern Lights Casino Hotel & Event Center in Walker, MN. The role requires a High School Diploma or GED and 1–2 years of related experience, with shifts varying to cover 24/7 operations.

You will ensure accurate records, manage staff punch-ins, monitor overtime, and maintain guest relations while supporting cost controls in a culturally aware environment.