Hotel Housekeeping Lead — Guest Satisfaction & Ops

HM alpha Hotels & Resorts; Los Angeles (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Employee discount

Vacation time

Sick time

Disability insurance

Life insurance

Employee assistance program

Job summary

HM Alpha Hotels & Resorts is seeking a Housekeeping Supervisor for Marriott Warner Center in Los Angeles, CA. This full-time role oversees daily cleaning operations, trains staff, and maintains room and public area standards to elevate guest experiences.

The position requires 2–3 years in housekeeping supervision, strong leadership, and inventory knowledge. Benefits include comprehensive medical/dental/vision, 401k matching, and employee discounts. Background check required.

Qualifications

• Minimum 2–3 years housekeeping supervisory experience.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.

Responsibilities

• Assign work to Room Attendants and train staff; may assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Aid in budget control by supervising employees’ use of linen, supplies, and equipment.
• Record inspection results and notify cleaning staff of any deficiencies.
• Ensure adherence to key control policies and procedures.
• Greet guests warmly and professionally to support a positive guest experience.
• Perform other duties as assigned by leadership.

Skills

Leadership

Team management

Attention to detail

Guest service

Education

High School Diploma or equivalent

Job description

HM Alpha Hotels & Resorts is seeking a Housekeeping Supervisor for Marriott Warner Center in Los Angeles, CA. This full-time role oversees daily cleaning operations, trains staff, and maintains room and public area standards to elevate guest experiences.

The position requires 2–3 years in housekeeping supervision, strong leadership, and inventory knowledge. Benefits include comprehensive medical/dental/vision, 401k matching, and employee discounts. Background check required.