Hotel Housekeeping Lead — Guest Experience Champion

PAH Management; Charlotte (NC); Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Hotel Stay Perks (Marriott and Hilton)

Employee Incentive Program

Educational Reimbursement

Résumé du poste

PAH Management in Charlotte, NC is seeking a Housekeeping Supervisor to lead housekeeping and laundry operations, ensuring guest rooms and public areas meet brand standards and deliver exceptional cleanliness and efficiency.

The role requires at least four years in housekeeping with two in leadership, strong knowledge of procedures, inventory, QA, and proficiency with Microsoft Office. Flexible schedule and hotel environment experience preferred.

Qualifications

• Minimum four years of progressive housekeeping or rooms operations experience, including at least two years in a leadership or management role.
• Experience leading housekeeping operations within a hotel environment.
• Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance practices.
• Proficiency with Microsoft Office Suite.
• Strong leadership, organizational, communication, and problem-solving skills.

Responsabilités

• Lead the daily operations of the housekeeping and laundry departments to ensure guest rooms and public areas consistently meet brand cleanliness standards.
• Train, coach, mentor, and develop housekeeping associates while fostering a positive, inclusive, service-oriented work environment.
• Promote teamwork, accountability, and continuous improvement throughout the department.
• Develop and implement housekeeping procedures that support operational efficiency and guest satisfaction.
• Inspect guest rooms, public areas, laundry facilities, and storage areas to ensure compliance with standards.
• Monitor quality scores, guest satisfaction metrics, and online reviews; implement corrective actions as needed.

Connaissances

Leadership

Microsoft Office

Communication

Problem-solving

Outils

Hotel housekeeping software

Labor management systems

Description du poste

PAH Management in Charlotte, NC is seeking a Housekeeping Supervisor to lead housekeeping and laundry operations, ensuring guest rooms and public areas meet brand standards and deliver exceptional cleanliness and efficiency.

The role requires at least four years in housekeeping with two in leadership, strong knowledge of procedures, inventory, QA, and proficiency with Microsoft Office. Flexible schedule and hotel environment experience preferred.