Senior Housekeeping Leader: Elevate Guest Experience

CHR OK WC, LLC; Bixby (OK); On-site; USD 59,000 - 69,000; Full time

Job summary

CHR OK WC, LLC is seeking an Executive Housekeeper to lead the housekeeping department across the property, driving exceptional cleanliness, order, and guest satisfaction. This senior role requires a proactive leader to manage daily operations and motivate a diverse team.

Responsibilities include supervising rooms and public areas, recruiting and training staff, managing budgets and payroll, coordinating with front desk and maintenance, enforcing safety standards, and upholding Hilton-brand

Qualifications

• Proven experience as an Executive Housekeeper or similar role in a full-service hotel.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of housekeeping operations, cleaning products, and health & safety standards.
• Outstanding communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in hotel management software is a plus.
• High school diploma or equivalent; additional certification in hospitality or management is desirable.

Responsibilities

• Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.
• Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.
• Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
• Monitor inventory and order housekeeping supplies and equipment within budget constraints.
• Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.
• Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.
• Prepare and manage department budgets, payroll, and reports.
• Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.
• Lead daily briefing and communicate effectively with staff to ensure smooth operations.

Skills

Leadership

Team management

Organizational skills

Communication

Customer service

Education

High school diploma

Hospitality or management certification

Tools

Hotel management software

Payroll systems

Inventory management

Job description

CHR OK WC, LLC is seeking an Executive Housekeeper to lead the housekeeping department across the property, driving exceptional cleanliness, order, and guest satisfaction. This senior role requires a proactive leader to manage daily operations and motivate a diverse team.

Responsibilities include supervising rooms and public areas, recruiting and training staff, managing budgets and payroll, coordinating with front desk and maintenance, enforcing safety standards, and upholding Hilton-brand