Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel chain is seeking a Hotel Host to enhance guest experiences by providing exceptional service and maintaining a welcoming environment. This role requires strong customer service skills and the ability to work in a dynamic setting. Ideal candidates will have a flexible schedule and a passion for guest satisfaction.

Qualifications

• Customer service experience, preferably in a hotel or related field.
• Must be 18 years or older.
• Ability to learn quickly and work in a fast-paced environment.

Responsibilities

• Create a welcoming and exceptional service environment for guests.
• Responsible for guest check-in and check-out.
• Maintain cleanliness in guest areas and meeting rooms.

Skills

Customer service

Communication

Multi-tasking

Flexibility

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Job Description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks pay off.

Hotel Hosts contribute to the hotel's commitment to high-quality guest service and teamwork. They must appreciate high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering a welcoming, helpful, and exceptional service environment, making guests feel at home while maintaining a clean, comfortable, and inviting space. This position is responsible for the complete guest experience, including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, TV den, guest check-in and check-out, and servicing meeting rooms. Previous guest service experience and good communication skills are required.

The Hyatt Place Experience aims to go beyond simple accommodations, creating rewarding experiences through innovative design, cuisine, and attentive service. Hyatt Place offers a relaxed style with high standards, designed to give guests a new and inspiring hotel experience. As a Hotel Host, you are key to bringing this experience to life.

Qualifications

• Customer service experience, preferably in a hotel or related field
• Flexible schedule for AM/PM shifts, weekends, and holidays
• Strong command of English (speaking, reading, writing)
• Ability to learn quickly and work in a fast-paced environment with guest interaction
• Ability to multi-task effectively
• Must be 18 years or older
• Desire to satisfy guest needs in a dynamic environment
• High school diploma or equivalent
• Ability to lift, pull, and push at least 20 lbs
• Basic computer skills (e.g., Word, Excel)

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