Call Center Agent

SH Seattle, L.L.C.; Seattle (WA); On-site; USD 26,708 - 38,038; Full time

Job summary

SH Seattle, L.L.C. is seeking a Call Center / PBX Agent to manage all hotel calls and assist with critical information exchange. Key responsibilities include directing calls, providing support for arrival and departure services, such as airport transfers and luggage storage.

The ideal candidate will have at least 1 year of relevant experience and demonstrate a strong commitment to superior service. Candidates with secondary language skills are encouraged to apply.

Qualifications

• Minimum 1 year of similar work experience in a customer-focused role.
• Flexible and willing to meet the demands of a 24-hour operation.
• Ability to speak a secondary language is a plus.

Responsibilities

• Field all hotel calls and direct them appropriately.
• Communicate critical information to guests and staff.
• Assist with arrival and departure services, including airport transfers and luggage storage.

Skills

Superior Service Orientation

Organizational Skills

Multi-tasking Ability

Team Player

Language Skills

Job description

Position Overview

Call Center / PBX Agent

We are seeking a Call Center / PBX Agent to field all hotel calls, direct them appropriately, and communicate critical information to guests and staff as needed. The role involves assisting with arrival and departure services, such as airport transfers and luggage storage.

Responsibilities

• Field all hotel calls.
• Direct calls appropriately.
• Communicate critical information to guests and staff.
• Assist with arrival and departure services (airport transfers, luggage storage).

Qualifications

• Passionate about providing superior service.
• Minimum 1 year of similar work experience.
• Organized, detail-oriented, multi-tasker, and team player.
• Flexible and willing to meet the demands of a 24‑hour operation.
• Ability to speak a secondary language is a plus.

Benefits & Compensation

$23.50 per hour.

Equal Opportunity Employment

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

About the Company

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.