Hotel Guest Service Representative/Front desk agent

Comfort Suites near Universal Orlando; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid weekly

401(k) matching

Paid vacation

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hotel discounts

Wellness programs

Employee events

Learning and development

Employee referral program

Job summary

Buffalo Lodging Associates is hiring a Guest Services Representative/Front Desk Agent for the Comfort Suites near Universal Orlando Resort. This on-site, full-time role involves greeting guests, processing check-ins and check-outs in our property management system, handling payments, and sharing information about local attractions.

We offer two shifts (7am–3pm or 3pm–11pm), a team-focused environment, and benefits including paid weekly, retirement plan with employer match, paid time off, and

Qualifications

• Customer service experience in a hotel setting preferred.
• Hotel brand experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, Word and Excel is strongly preferred.
• Must have a valid driver’s license and acceptable driving history.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system, collecting and storing information.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information about hotel services and amenities; respond to requests promptly.
• Take reservations from callers and input into the hotel management system; update/cancel as requested.
• Weekend availability is required.

Skills

Customer service

Communication

Problem solving

Education

High School diploma

Tools

Property management system

Word

Excel

Job description

Job Category: Guest Srv & Front Desk

Requisition Number: HOTEL003845

• Posted : September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

We are currently looking for a Guest Services Representatives to join our Front Desk Team! Our Comfort Suites® Near Universal Orlando Resort offers 101 cozy guest suites with 25% more space than a traditional hotel room. Our suites are the perfect place to relax and spread out after a busy day on the go. Our convenient location is in the center of it all, giving guests easy access to all the top attractions, including SeaWorld, Universal’s Islands of Adventure and Aquatica. A daily complimentary breakfast is offered to all guests. The Comfort Suites is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. This a dual position Full Time - Two shifts - 7am to 3pm or 3pm to 11pm shift-

Responsibilities:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in‑class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hotel brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.