Hotel Guest Service Agent

Prime, Inc.; Springfield (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Springfield is seeking a dedicated Guest Service Agent to provide exceptional service and ensure a memorable experience for guests. The role involves managing guest check-ins and check-outs, addressing requests, and maintaining professionalism in a fast-paced environment. Ideal candidates will have strong communication skills, a positive attitude, and flexibility in scheduling. Join our team to be part of a family-oriented workplace committed to extreme service and community support.

Qualifications

• Experience in Guest Services, knowledge of Springfield and surrounding areas.
• Ability to work in a fast-paced, multitasked environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests in a friendly and professional manner.
• Perform accurate check-ins and check-outs daily.
• Anticipate and address guest needs.

Skills

Communication

Guest Service

Time Management

Organization

Problem Solving

Tools

Microsoft Office

OPERA

Job description

Overview

The Oasis Hotel & Convention Center is currently seeking career-driven individuals committed to providing a memorable experience to our guests.

Our award-winning hotel is a full-service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

The Oasis Hotel & Convention Center is built upon our core values:

• Passion: Passionate about who we are and what we do
• Respect: Mutual respect and appreciation for our associates and guests
• Extreme Service: We strive to be proactive and go above and beyond for our guests to ensure a positive and memorable experience.
• Family & Community: All associates and guests are part of our family. We aim to give back to the community and support each other.
• Innovation & Uniqueness: We desire to be a true oasis in the region and embrace our unique identity.
• Honesty & Integrity: We believe in being truthful and transparent, maintaining professionalism with our associates and guests, even in difficult situations.

Responsibilities

The Guest Service Agent is responsible for delivering exceptional guest service, efficient registration and billing, and maintaining professionalism and friendliness.

• Greet guests in a friendly and professional manner
• Engage with guests and listen attentively to their requests, resolving issues promptly
• Perform accurate check-ins and check-outs daily
• Answer phone calls promptly and professionally
• Make reservations via phone and in person
• Run daily reports to verify reservations and note special requests
• Manage cash float and ensure cash drawer balances correctly at shift end
• Anticipate and address guest needs
• Maintain cleanliness, sanitation, and organization of work areas
• Follow fire and emergency procedures to ensure safety, participating in evacuations if necessary

Qualifications

Requirements:

• Experience in Guest Services, with knowledge of Springfield and surrounding areas
• Excellent communication, guest service, and time management skills
• Ability to organize, plan ahead, and manage workload effectively
• Ability to work in a fast-paced, multitasked environment
• Knowledge of the hotel industry is beneficial
• Proficiency in Microsoft Office; OPERA system experience is a plus
• Ability to remain calm and resolve problems with good judgment
• Team player with a positive, professional attitude and a desire to deliver exceptional customer service
• Flexible schedule including days, nights, weekends, and holidays; weekends are required

Physical Requirements:

• Constant standing and walking; ability to remain stationary as needed; ability to lift and carry up to 5 lbs; must pass a physical exam prior to employment

Working Environment:

• Indoor, fast-paced environment