HOTEL GUEST SERVICE AGENT

Casino2win; Michigan; On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading team at a prominent resort and casino in Michigan, where you will provide exceptional customer service at the front desk. This role involves managing guest check-ins, handling inquiries, and ensuring a pleasant experience for all visitors. With a focus on teamwork and communication, you will thrive in a supportive environment that values integrity and fun. Enjoy competitive benefits, including meal perks, 401K matching, and more. If you have a passion for hospitality and a positive attitude, this is the perfect opportunity for you!

Benefits

Free Meal per Shift

401K with Match

Weekly Pay Options

Paid Time Off

Medical, Dental, Prescription Plans

Employee Referral Program

Gas Discounts

Employee Appreciation Events

Qualifications

• Must be at least 18 years old.
• Prior front desk and customer service experience preferred.

Responsibilities

• Assist guests with check-in/out and handle concerns.
• Coordinate with other departments and handle cashier duties.
• Maintain cleanliness and stock in work areas.

Skills

Customer Service

Communication

Team Player

Organizational Skills

Adaptability

Education

High School Diploma

Tools

Micros

Synkros

LMS

Job description

4 days ago Be among the first 25 applicants

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that provides rewarding opportunities and unforgettable experiences. Our mission is to promote economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, emphasizing our core values of Fun, Integrity, Communication, and Teamwork.

Benefits and Perks for full and part-time employees include:

• One free meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly pay and daily pay options
• Paid Time Off (PTO), Holidays, Jury Pay
• Voluntary Vision and AFLAC plans
• Employee referral program
• Gas discounts, cannabis store discounts, gift shop, and food discounts
• Employee appreciation events and prizes

Additional benefits for full-time employees:

• Medical, Dental, Prescription Plans
• Paid Bereavement
• Life Insurance
• Disability coverage options

Seasonal employees should contact the Benefits Department for benefit eligibility.

Position Summary:

This role involves assisting guests with check-in/out, handling concerns, and delivering customer service at the Hotel Front Desk and RV Park.

Essential Job Functions include:

• Adhere to dress code standards
• Manage guest check-in/out procedures
• Review arrivals, pre-register guests, produce key packs
• Monitor inventory and guest count
• Coordinate with other departments, handle cashier duties, and reconcile transactions
• Maintain cleanliness and stock in work areas and facilities
• Answer phones, make reservations, and operate POS systems
• Maintain valid gaming license and adhere to policies
• Support cross-training and other duties as assigned

Necessary Skills and Abilities:

• Excellent customer service and communication skills
• Team player with a positive attitude
• Ability to perform light cleaning and multitask
• Organized, adaptable, and able to handle stressful situations

Education/Experience:

Must be at least 18, with a high school diploma or equivalent. Prior front desk and customer service experience preferred.

Additional Details:

No supervisory responsibilities. Equipment includes phones, computers, printers, etc. Software used includes Micros, Synkros, LMS. Physical and mental demands are typical of customer service roles. Work conditions involve a climate-controlled environment and compliance with safety policies. Native American and Tribal preference applies. Must pass background and drug tests, and be flexible with hours including nights, weekends, and holidays.