Hotel Guest Service Agent - Part Time

Priority Dispatch Corp.; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Hotel Guest Service Agent to provide exceptional customer service. In this role, you will assist guests with check-in and check-out, handle reservations, and address guest inquiries to ensure a seamless experience. Your dynamic personality and multi-tasking skills will be essential in creating memorable stays for guests. This position offers the opportunity to work in a vibrant environment where your contributions can significantly enhance guest satisfaction. Join a team that values professionalism and hospitality, and make a difference in the lives of travelers.

Benefits

Employer Matched 401K

Hotel Room Discounts

Other Supplemental Benefits

Qualifications

• Previous customer service experience required or equivalent training.
• Dynamic, engaging personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Handle reservations and inquiries, ensuring guest satisfaction.
• Perform bookkeeping activities and manage guest requests.

Skills

Customer Service

Multi-tasking

Communication

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Hyatt Place Hyatt House Lehigh Valley - Allentown, PA

Salary Range: Undisclosed

Description

As a Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.

Weekend availability required, we are looking to fill weekend hours.

Team Member Benefits:

• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Other Supplemental Benefits

Essential Job Functions:

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests, ensuring a positive dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

Job descriptions and responsibilities are subject to change depending on business needs.