Hotel Guest Service Agent | Fairfield Inn| King of Prussia, PA

PM Hotel Group; King of Prussia (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Guest Service Agent to create a welcoming environment for guests at the front desk. This role is pivotal in ensuring guest satisfaction from check-in to check-out. Ideal candidates will possess exceptional customer service and communication skills, along with a friendly demeanor. The position offers flexibility with scheduling, and in return, you’ll enjoy competitive pay and hotel discounts. If you thrive in a fast-paced environment and love interacting with people, this opportunity could be the perfect fit for you.

Benefits

Hotel Discounts

Flexible Scheduling

Competitive Pay

Qualifications

• Previous customer service experience is essential for this role.
• Strong communication skills are necessary to interact with guests.

Responsibilities

• Be the face of the hotel at the front desk, ensuring excellent guest service.
• Handle cash responsibly and manage technical tasks using computer systems.

Skills

Customer Service

Communication Skills

Cash Handling

Computer Skills

Leadership Abilities

Education

High School Diploma or Equivalent

Tools

Property Management Systems

Databases

Job description

Hotel Guest Service Agent | Fairfield Inn| King of Prussia, PA

Job Category: Front Desk

Requisition Number: PTNIG015955

Posted: March 5, 2025

Employment Type: Full-Time

Location: Fairfield Inn King of Prussia, King of Prussia, PA 19406, USA

Description

Our ideal candidate will have excellent customer service skills, be knowledgeable of the area, possess excellent computer skills, and must enjoy conversing with a diverse public. Requirements for this position include previous customer service experience, excellent written and verbal communication skills, cash handling experience, knowledge of computerized systems, and the ability to work flexible hours. Strong leadership abilities are also required. If you are a high-energy driven individual who enjoys interacting with people, this could be the perfect opportunity for you!

What You’ll Do:

You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. If you are happy, outgoing, and enjoy creating a warm and welcoming environment for our guests, then this could be the job for you. In addition to spreading joy, you’ll ensure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking for you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment.
• Be knowledgeable about local happenings in restaurants, entertainment, and sporting events to share with guests.
• Handle cash responsibly and reliably, using computers, databases, and property management systems to efficiently manage the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. Most importantly, you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. You must be able to accommodate varying schedules including nights, weekends, and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of a growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities