Hotel Guest Experience Specialist

Wischermann Partners, Inc.; Minneapolis (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Complimentary Parking

Medical

Dental

Vision

Pet Insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job summary

Elliot Park Hotel is seeking a Guest Services Agent to serve guests before, during, and after their stay. You will be knowledgeable about the hotel, surrounding area, and activities to provide an elevated guest experience and ensure satisfaction.

The role requires minimum two years in guest services, a high school diploma, problem-solving with a calm demeanor, and the ability to lift up to 40 pounds. Flexible scheduling may include weekends and holidays.

Qualifications

• Minimum two years’ experience in a Guest Services position with a full-service hotel.
• Must have High School diploma or the equivalent.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.

Responsibilities

• Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
• Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
• Responsible for the check-in/check-out of all guests.
• Maintain the highest quality database of guest history, preferences, and information.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.

Skills

Guest service

Teamwork

Computer literacy

English proficiency

Education

High School diploma

Tools

Microsoft Office

Property Management Systems

Job description

Elliot Park Hotel is seeking a Guest Services Agent to serve guests before, during, and after their stay. You will be knowledgeable about the hotel, surrounding area, and activities to provide an elevated guest experience and ensure satisfaction.

The role requires minimum two years in guest services, a high school diploma, problem-solving with a calm demeanor, and the ability to lift up to 40 pounds. Flexible scheduling may include weekends and holidays.