Hotel Guest Experience Concierge

Elliot Park Hotel; Minneapolis (MN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Complimentary Parking

Medical

Dental

Vision

Pet Insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job summary

The Elliot Park Hotel is seeking a Guest Services Agent to greet guests, manage check-in/check-out, and provide top-tier service throughout their stay. You will quickly respond to guest needs and maintain accurate guest profiles while ensuring a safe and pleasant environment.

Successful candidates will have at least two years in guest services at a full-service hotel, strong English communication, and solid computer skills. A professional appearance and teamwork are essential.

Qualifications

• Minimum two years’ experience in a Guest Services position in a full-service hotel.
• High School diploma or the equivalent.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle check-in and check-out for all guests.
• Anticipate guests’ needs and respond promptly.
• Maintain guest history and preferences.
• Ensure safety and knowledge of crisis and emergency procedures.
• Maintain high standards of appearance and professionalism.
• Coordinate with other departments to enhance guest satisfaction.

Skills

Guest Services

Customer Service

Microsoft Office

PMS (Property Management System)

Education

High School diploma or equivalent

Job description

The Elliot Park Hotel is seeking a Guest Services Agent to greet guests, manage check-in/check-out, and provide top-tier service throughout their stay. You will quickly respond to guest needs and maintain accurate guest profiles while ensuring a safe and pleasant environment.

Successful candidates will have at least two years in guest services at a full-service hotel, strong English communication, and solid computer skills. A professional appearance and teamwork are essential.