Hotel Guest Call Center Agent — 24/7

Starwood Hotels; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Starwood Hotels in New York is seeking a friendly Call Center / PBX Agent to greet guests, route calls, and relay important information to guests and staff. You will help with arrivals and departures, airport transfers, and luggage storage, ensuring a smooth experience around the clock.

The ideal candidate has at least 1 year in guest or customer service, is a team player, detail oriented, and willing to work in a 24-hour operation; bilingual abilities are a plus.

Qualifications

• Experience in guest or customer service.
• Minimum of 1 year in a similar role.
• Willing to work in a 24-hour operation and handle flexible shifts.

Responsibilities

• Field all hotel calls, direct them appropriately, and communicate critical information to guests and staff.
• Assist with arrivals and departures, including airport transfers and luggage storage.

Skills

Customer service

Communication

Team player

Job description

Starwood Hotels in New York is seeking a friendly Call Center / PBX Agent to greet guests, route calls, and relay important information to guests and staff. You will help with arrivals and departures, airport transfers, and luggage storage, ensuring a smooth experience around the clock.

The ideal candidate has at least 1 year in guest or customer service, is a team player, detail oriented, and willing to work in a 24-hour operation; bilingual abilities are a plus.