Guest Experience PBX Operator – Hospitality Focus

Hilton; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Wellbeing resources

Job summary

Hilton in New York seeks a PBX Operator who will welcome guests with warmth and handle high-volume phone calls delivering exceptional hospitality. You’ll use the PBX system and hotel tools to connect guests to the right services and assist with guest requests.

This role emphasizes staying informed about hotel services, supporting emergency communications, and contributing to a memorable stay for every guest, upholding Hilton’s values of integrity, teamwork and leadership.

Qualifications

• Provide exceptional phone support with upbeat, friendly attitude.
• Stay up to date on hotel services and operations.
• Relay accurate information during emergencies.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Skills

Phone support

Hospitality mindset

Integrity

Tools

PBX system

Job description

Hilton in New York seeks a PBX Operator who will welcome guests with warmth and handle high-volume phone calls delivering exceptional hospitality. You’ll use the PBX system and hotel tools to connect guests to the right services and assist with guest requests.

This role emphasizes staying informed about hotel services, supporting emergency communications, and contributing to a memorable stay for every guest, upholding Hilton’s values of integrity, teamwork and leadership.